In 2025, the hotel business is rapidly transforming. The guests no longer want to stand in queues, fill out paper forms and explain to the guards who they are and why they came. They expect digital flexibility, automation and security at every stage of their stay, from parking to departure. To meet these expectations, modern hotels are introducing technologies that were previously considered “chips of the future.”
Below is an overview of five technological solutions that have become the norm in advanced hotels around the world.
1. Contactless Check-in and Digital Key
The first transformations concerned the settlement procedure. Leading hotels have abandoned access cards and switched to the hotel digital key, which allows guests to open rooms using a smartphone. Using the hotel mobile check in app allows you to check in before arrival and avoid queues at the reception.
This approach has become the standard for hotels with mobile check in, especially in the segment of business and urban hotels. Integration takes place through hotel pms systems, where each guest automatically receives digital access to the room.
Additionally, implementing paperless check-in solutions minimizes paper consumption and enhances data security. Contactless check in hotel technology is increasingly being used, especially among hygiene-conscious guests.
2. Automatic Identification Using ID Scanners
The procedure of scanning the document and verifying the identity now takes a few seconds. Modern ID scanners for hotels are able to recognize passports, driver’s licenses, and national cards. Devices with mobile ID verification support are especially popular, allowing you to pass verification without physical contact with staff.
Such solutions are included in the hotel check in software, where the guest scans the document themself, be it a passport scanner or a driving license scanner, and receives approval through PMS. This simplifies staff work and eliminates errors associated with manual data entry.
The devices can be placed in the hospitality kiosk area, providing self-check in at any time of the day. An iPad check-in kiosk in the lobby is becoming more common, allowing you to register quickly and safely.
3. Smart Parking With Number Recognition
The first thing a guest sees is the parking. And in 2025, it will no longer be just a barrier and a security guard, but an intelligent license plate recognition system. The cameras record the number of the car, the system checks it with the PMS database, and if everything matches, the barrier opens automatically.
Such a system can be integrated with property management software for hotels, which allows you to automatically register the time of entry, the duration of parking and the loading of parking areas. This reduces costs, minimizes abuse, and increases security.
Intelligent parking can be complemented by business intelligence software solutions to analyze guest behavior, optimize space, and offer additional paid services.
4. Self-Service Kiosks and Check-in Terminals
Guests increasingly prefer self-check in, especially during rush hours or during overnight arrivals. Hotels install the hotel self service kiosk, where you can:
- Scan the document
- Confirm your booking
- Pay for accommodation
- Get a key or access code
These solutions, often presented in kiosk check in hotel format, save time for both guests and staff. In hotels where multilingual support is important, kiosks are especially effective, they can work in 5-10 languages and can easily scale to accommodate international traffic.
The systems implemented through hotel kiosk software synchronize with PMS and CRM, helping to manage registration and loyalty in real time.
5. Analytics and Intelligent Management
Every guest action is a valuable source of data. Modern hotels use business software management to analyze visitor behavior: what they order, how often they check in, and what they respond to in push notifications.
Such data is processed using business intelligence software solutions, which integrate with the booking system, PMS and service services. For example, analytics can offer a personalized discount on a SPA if the guest most often chooses a weekend vacation.
It is also important to connect with additional services such as the hotel food ordering system or hotel table reservation. This gives the hotel unified control and allows you to predict the restaurant’s workload, allocate staff, and manage inventory.
Conclusion: Technology is Not a Trend, But a Strategy.
In a highly competitive environment, hotels cannot afford to be slow or inconvenient. The guest of 2025 wants to manage his stay the way he controls his smartphone intuitively, quickly and safely.
Solutions like mobile hotel check in, hotel self check in kiosk, and hotel id scanner are becoming the standard, not an innovation. All of this is combined into opera cloud pms or another cloud solution that allows hotels to be flexible and efficient.
Technology does not replace hospitality; it enhances it. And those who implement management software solutions today are shaping the guest service standards of tomorrow.
Hiking addict, foodie, music blogger, Mad Men fan and front-end developer. Working at the junction of beauty and sustainability to craft experiences both online and in real life. Let’s design a world that’s thoughtful, considered and aesthetically pleasing.